Refund Policy

Last modified: July 3, 2026

At WebNovel AI, we want you to be fully satisfied with our AI web novel planning and outlining assistant. This Refund Policy outlines the terms and conditions under which you may request a refund for purchases made on our platform.

1. Credit Packs (One-time Purchases)

We offer credit packs that allow you to generate story concepts, world building assets, character sheets, outlines, and chapter drafts.

• 14-Day Refund Window: You may request a full refund for any credit pack within 14 days of purchase, provided that no credits from that pack have been used.
• No Refund for Used Credits: Once you have used one or more credits from a purchased pack to perform AI generations or requests, the pack is considered consumed and is strictly non-refundable.

2. Subscription Plans

Except when required by law or specified otherwise during checkout, paid Subscription fees are non-refundable. If you cancel a recurring subscription, you will continue to have access to subscription benefits until the end of your current billing period, and no prorated refunds will be issued for the remaining period.

3. Chargeback Abuse & Dispute Prevention

We encourage users to contact our support team directly to resolve any billing issues or request refunds. Initiating a chargeback or payment dispute with your bank without contacting us first violates our Terms of Service and may result in the immediate suspension or termination of your WebNovel AI account and forfeiture of any remaining credits.

4. How to Request a Refund

To request a refund, please contact our customer support team by email at:support@webnovelai.io.

In your email, please include:

• Your WebNovel AI account email address
• The transaction ID or invoice number
• The date of purchase
• A brief description of why you are requesting a refund (optional, to help us improve our service)

Refund requests are typically processed within 3-5 business days. Once approved, refunds will be issued back to the original payment method.